How does my order get to me and how does it stay fresh?
Meat, Cheese and Charcuterie
Your order is sent via courier fresh from our producers. Your box has a recyclable insulated liner and has distilled water ice packs inside which thaw in transit to keep the contents ice cool. Your box will be with you within 24hrs of packing, but should there be a rare but unavoidable delay and your box cannot be delivered until the next day, fear not. Our packaging has been designed to keep the contents safe and cool for at least 48hrs which ensures that all of your tasty produce will be fresh as a daisy the next day too.
Just a note on Charcuterie, we recommend popping it in your fridge at home, but allowing it to come up to room temperature before tucking in!
Your order is sent in letter box size packaging, and due to the nature of the product does not need to be chilled. So just sit back and wait for it to grace your doormat. Easy.
I won’t be in to receive my delivery what can I do?
Chocolate will fit through your letter box so no need to be home. For Meat, Cheese and Charcuterie we'll ask for some leave safe instructions so that even if you’re not in, the courier can drop off your box. If you don’t have a porch or shed, some of our customers leave out a large plastic container for the courier to pop the box into, keeping the elements at bay. We also deliver to work addresses all the time. We’ll do whatever is easiest for you.
Do you charge for delivery?
Delivery is free for all subscription products or if you spend over £50. If your order is below £50, delivery is £4.95.
Where do you deliver?
We deliver our Chocolate UK-wide but sadly there are a few exceptions for Meat, Cheese and Charcuterie. We’re working on it, but currently we cannot deliver Meat, Cheese and Charcuterie to AB10 onwards, DD9 onwards, DG, EH35-46, FK18-21, HS, IV, KA27, KA28, KW, PH10 onwards, TD, ZE, TR21-25, PA20 onwards, Scottish Islands, Channel Islands, Scilly Isles, Northern Ireland & Isle of Man. We can deliver to the Isle of Wight Tuesday to Friday, but unfortunately cannot deliver here on a Saturday.
Why don’t you deliver on Sundays and Mondays?
It’s all about freshness and quality. We all need a bit of time off and our butchers and cheesemongers don’t work over the weekend. As all of our meat and cheese is cut fresh, this means we’re unable to deliver on Sundays and Mondays.
When’s the latest I can order for next day delivery?
You can order up until 1.30pm for delivery the very next day.